Health Care

Strengthening It Security And Efficiency For A Regional Healthcare Provider

Client Overview

A regional healthcare provider operating multiple facilities within a single country. The organization delivers critical medical services to its community. Managing sensitive patient data and maintaining compliance with strict healthcare regulations. Limited resources and increasing cybersecurity threats posed significant risks to its operations.

Challenges

1. Cybersecurity Risks:
   • Rising phishing and ransomware attacks targeted the organization. Threatening patient data and operational continuity.
   • Outdated endpoint protection and manual monitoring processes failed to detect advanced threats in time.
2. It Operational Inefficiencies:
   • Frequent network outages reduced system uptime to 95%, impacting patient care and administrative tasks.
   • It troubleshooting was slow. With an average resolution time of 6 hours. Often leading to delayed operations.
3. Compliance Gaps:
   • Struggled to meet healthcare regulations. Including HPAA. Due to a lack of automated tools for tracking and enforcing compliance.
   • Audits highlighted vulnerabilities in data handling processes. Increasing the risk of fines and reputational damage.

Axiom’s Solution

Axiom implemented a tailored IT strategy to secure and streamline the organization’s infrastructure:

1. Cybersecurity Upgrades:
   • Installed fortinet firewalls and upgraded network configurations to improve system reliability, increasing uptime to 99.98%.
   • Introduced datto remote monitoring & management (rmm), automating issue detection and reducing resolution times by 70%.
   • Migrated administrative applications to a secure cloud environment, enhancing performance and scalability.
2. Optimized It Operations:
   • Upgraded network infrastructure with high-speed sd-wan solutions, increasing bandwidth by 50% and eliminating downtime during peak hours.
   • Migrated to microsoft azure for cloud-based learning management systems (lms), ensuring 99.99% uptime.
   • Provided 24/7 IT helpdesk support to address faculty and student technical issues within 30 minutes.
3. Compliance Solutions:
   • Implemented microsoft e5 security suite for automated data loss prevention (dlp) and policy enforcement.
   • Conducted staff training programs and quarterly vulnerability scans, reducing human error and regulatory risks.
   • Automated compliance reporting, ensuring seamless audit preparation and adherence to hipaa standards.

Results Achieved

1. Enhanced Security:
   • Reduced phishing incidents by 99% and neutralized over 800 threats within the first six months.
   • Enabled real-time threat detection and response, minimizing potential data breaches.
2. Improved It Efficiency:
   • Boosted system uptime from 95% to 99.98%. Ensuring uninterrupted patient care and administrative operations.
   • Cut IT issue resolution times by 70%. With automated systems resolving 80% of issues proactively.
3. Regulatory Compliance:
   • Passed compliance audits with zero findings. Eliminating penalties and safeguarding the organizations’ reputation.
   • Reduced compliance management time by 50% through automated reporting and policy enforcement.