Airline

Strengthening it infrastructure and cybersecurity for a regional airline

Client overview

A regional airline operating domestic and short-haul international flights. The airline struggled with cybersecurity vulnerabilities, outdated reservation systems, and operational inefficiencies affecting ticketing, maintenance, and customer experience.

Challenges

1. Cybersecurity and passenger data risks:
   • Increased cyber threats targeting passenger booking systems and loyalty programs.
   • Inadequate pci-dss and gdpr compliance measures for credit card and customer data protection.
   • Growing ransomware threats targeting flight scheduling and airport operations.
2. Outdated reservation and ticketing systems:
   • Frequent booking system crashes led to flight delays and customer complaints.
   • Limited self-service options for passengers, increasing dependency on call centers.
   • No centralized crm for tracking customer preferences and loyalty program data.
3. Operational and maintenance inefficiencies:
   • Maintenance tracking was manual, increasing delays in aircraft servicing.
   • It outages disrupted flight scheduling, leading to unexpected cancellations.

Axiom’s solution

Axiom modernized the airline’s it infrastructure, enhanced cybersecurity, and improved operational efficiency:

1. Cybersecurity and compliance enhancements:
   • Implemented advanced threat protection (atp) and 24/7 soc monitoring, reducing cyber threats by 97%.
   • Enforced end-to-end encryption (e2ee) for passenger data, ensuring 100% pci-dss and gdpr compliance.
   • Deployed dark web monitoring, protecting customer loyalty program credentials from breaches.
2. Modernized booking and passenger experience:
   • Upgraded to a cloud-based reservation system, reducing system outages by 80%.
   • Implemented self-service kiosks and mobile check-in, reducing wait times by 50%.
   • Integrated Ai-powered chatbots for customer inquiries, lowering call center workload by 40%.
3. Optimized aircraft maintenance and scheduling:
   • Deployed iot sensors for predictive maintenance, reducing unplanned aircraft downtime by 35%.
   • Implemented Ai-driven flight scheduling, improving on-time performance by 20%.
   • Upgraded crew management systems, ensuring optimal flight crew allocations and reducing scheduling errors.

Results achieved

1. Enhanced security and compliance:
   • Achieved 100% pci-dss and gdpr compliance, eliminating regulatory risks.
   • Prevented over 2,000 cyberattacks in the first six months.
2. Improved passenger experience and booking efficiency:
   • Reduced booking system downtime by 80%, ensuring seamless ticketing.
   • Reduced recovery time from 8 hours to under 30 minutes, minimizing the impact of disruptions on production.
3. Operational efficiency gains:
   • Reduced maintenance-related flight delays by 35% through predictive analytics.
   • Improved on-time performance by 20%, enhancing airline reliability.